•| This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. •| This answer explains how to format a WD drive for use on Windows and macOS. •| This answer explains how to erase a WD drive in Windows OS and macOS. •| This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. •| This answer explains how to install WD Apps software in Windows (10, 8, 7, or Vista) and macOS (10.8.x Mountain Lion through 10.12.x Sierra). Hello, first time here just need a little help. I bought a Wd Passport hard drive WD5000BMVW. I have not used it in a few month and i plugged it in the computer but it does show up in my computer. •| WD Discovery Online User Guide. •| This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. •| Direct Attached Storage Online User Guide and Solutions •| This article explains how to safely eject a USB device from a computer. | This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.| This answer explains how to format a WD drive for use on Windows and macOS.| This answer explains how to erase a WD drive in Windows OS and macOS.| This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device.| This answer explains how to fix WD Software install, uninstall and update issues on Windows PC.| This article explains how to backup and restore using the File History feature of Windows 10. I cannot see the files or folders on this external hard drive and I am unable to eject the drive. I must not lose this footage. The drive is a brand new WD My Passport 25E1 Media 2TB External Hard Drive. I'm using it to store large amounts of video footage. It's only a few days old. I've had no problem transferring and opening files on the hard drive until now. When I first purchased the drive I formatted it for MacOS using Disk Utility. It is currently a Mac OS Extended (Journaled) partition. It has never been plugged in to any other Mac or PC. Current Problem The hard drive is plugged in to my iMac. • When I view it in Finder non of the hundreds of gigs of footage display. No files, no folders. • I cannot eject the drive. If I attempt to eject the drive I get this message: The disk 'My Passport' wasn't ejected because one or more programs may be using it. I have not tried to Force Eject. There is valuable footage on this drive I cannot lose. If I view the drive in Disk Utility it shows 318.15 GBs used and 1.68 TB free. This indicates the files are on the drive but not visible. Steps I've Done So Far • Attempted to Eject the Drive • Confirmed Storage is Used in Disk Utility • Closed All Open Applications & Attempted to Eject the Drive • Logged Out of my MacOS User Account & Attempted to Eject the Drive • Opened WD Drive Utilities and Clicked 'Run Drive Status Check' and 'Run Quick Drive Test' with No Effect, Results, or Message. It doesn't do anything. Partition format for windows and mac. Right now I'm seeking guidance because this footage is essential and cannot be lost. • How do I confirm the files are still on the drive? • Why does the drive not display the files or folders it should? • Why can I not eject the drive? • Should I attempt a 'Force Eject', and if I do, do I risk losing the files on the drive? • How do I identify what programs are running that are preventing the drive from ejecting? • How can I eject the drive? Help in this matter is immensely appreciated. Restart your Mac At the risk of stating the obvious (as you didn't say you've tried this), have you fully shutdown your Mac and then rebooted to see if the drive appears and functions okay then? Use a different port Shutdown your Mac and try connecting the drive to another port. What happens? Safe Mode If restarting your Mac and trying a different port makes no difference, can you restart your Mac in Safe Mode and let us know how that goes? Follow these steps boot your Mac into Safe Mode: • Fully shut down your Mac • Restart your Mac • Immediately press the Shift key and keep it down • Let go of the Shift key when you see the login window (NOTE: If you have FileVault enabled you may need to log in twice).
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